INTRODUCTION

Last updated: June 23, 2021

These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with www.tryvend.com website (the “Service”) operated by Vend Online Marketplace (“us”, “we”, or “our”). Please read these Terms and Conditions carefully before using the Service.

The services include a technology platform that:

  • Allows users to upload listings of second hand and new items for sale.
  • Allows users to browse a wide range of second hand and new products.
  • Facilitates private and secure communication between users.
  • Facilitates the buying and selling of second hand and new items by providing multiple payment options (credit card, benefit, cash on delivery) and delivery services.
  • Allows users to carry out safe and secure transactions without any direct contact or face to face interaction.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

PURCHASES

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit/debit card number, the expiration date of your credit card, your billing address, and your delivery information.

You represent and warrant that: (i) we have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

Vend processes transactions on behalf of the Seller. Any payment made in connection with the Service shall be made through Vend using its payments processing providers.

By agreeing to these Terms, you authorize Vend and/or its payment processor to charge or debit your designated Payment Instrument, as applicable, when you make transactions or if you incur additional fees or amounts owed to Vend for the Service(s). All associated fees will be provided on the purchase receipt.

Upon completion of the sale, all Seller earnings, minus VAT and other fees, will settle in the Sellers account. All fees associated with the sale will be provided on the sales receipt.

FEES

Fees are added to the item at the time of listing by a Seller and may change according to discount rates or changes made by the Seller or Vend.

Fees will be subtracted from Seller’s earnings upon transaction completion and will be provided on the sales receipt. The Buyer is presented with the total amount of the order including commission fees and VAT as a listing price. Delivery is added in the order summary prior to checkout. The fees will be included in the payment total. It is the Users responsibility to review the fees prior to accepting the final Sales Contract.

In general fees occur as follows:

Commission Fees

Vend charges a premium based on the item’s price; 10% flat commission fee added to the items price (if 1 BHD or over), or 0.1 BHD (if under 1 BHD).

VAT

Users are charged Value Added Tax (VAT) at a rate of 5% in accordance with Bahrain’s Executive Regulations of the Value Added Tax Law.

Delivery Fees

The delivery fee is charged to the buyer and may vary based on market prices. The final fee is presented to the user at checkout.

AVAILABILITY, ERRORS AND INACCURACIES

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.

The seller is responsible of the accuracy of the description of the posted product. If the description is inaccurate or does not describe the related product then the buyer is eligible for a refund under our User Protection Policy, given the buyer submits a refund request and provides photo evidence within 24 hours of product delivery.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

The seller is liable to ensure that all inventory displayed on Vends platform is accurate and true. If a seller violates these terms, they may be subjected to action taken by the Vend management including but not limited to account suspension.

The seller is fully liable in ensuring that the bank details (IBAN) they supplied to Vend accurate and true. If the IBAN entered or communicated by the seller to Vend is inaccurate or incorrect, the seller assumes responsibility for this inaccuracy in the case that Vend has already made the seller earnings payment transfer.

CONTESTS, SWEEPSTAKES AND PROMOTIONS

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

ACCOUNTS

You’ll need to create an Account with Vend to use some features of our Service. If Vend determines that your use of an Account violates any of our Terms, or is otherwise inappropriate or illegal, Vend may, at its sole discretion, take action, up to and including termination of your account. Additional information can be found in the Help Center including Seller Guide, Buyer Guide and/or in the Prohibited Conduct and Prohibited Items policies. If you have previously violated our Terms using another account, refused to provide information, or if we are unable to verify the information you provided, you may be ineligible for an account, and/or your account may be suspended or closed.

Here are a few rules regarding accounts with Vend:

  • A User shall not use an Account for money laundering or any illegal purpose or in violation of any law or regulation or provision of these Terms. As a condition for using the Service, we hold all Buyers or Sellers accountable for violations of law, violations of these Terms and all applicable policies.
  • You must be 16 years of age or older to have an account.
  • You may only register for and maintain one Account. Payment instruments and bank accounts can only be registered on one Vend account at a time; they cannot be shared on multiple accounts, even if it is a joint account at your financial institution. Authorized businesses are exempt from this rule, as a business vendor you are entitled to also have a personal Vend account.
  • You are responsible for all fees, chargebacks, Buyer refunds, or payment reversals received by Vend, even after you close your Account. Amounts owed to Vend or to others may be removed from your balance or requested via an invoice by Vend to be processed as a payment.
  • You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

CANCELLATIONS, RETURNS, AND REFUNDS

Our User Protection Policy strives to ensure that all products displayed on the website are described and presented accurately by inspecting each item upon pick up from the seller, to protect all users of our website.

A buyer may not cancel an order after it has been placed. Buyers are entitled for a full refund in the case that the product does not match the description. Buyers have 24 hours from receiving the product to review their purchase and contact customer service to dispute providing photo evidence. The Vend management will thoroughly review the case, if the dispute is approved, the buyer will be receiving a full refund within 2 business days.

If the cancellation is requested (by seller) after an item has been paid for (by buyer), the seller will be subject to a 2% fee of product price plus any relevant fees (if applicable). We may obtain reimbursement of any amounts owed by a Seller to Vend by deducting from future payments owed to the Seller, charging any of the Seller’s Payment Instrument(s) on file, or seeking reimbursement from the Seller by any other lawful means, including by using third-party collections services. You authorize us to use any or all of these methods to seek reimbursement. If a seller has 3 or more cancellations within a 30 day period, Vend management may take action including but not limited to account suspension without notice.

PROHIBITED CONDUCT GUIDELINES

  • Sellers are prohibited to list items more than once to increase chances of sale.
  • Messages with hate speech, harassment, or any other inappropriate behavior is prohibited.
  • Spamming is prohibited.
  • Using the chat feature for soliciting and advertising is prohibited.
  • The exchange of any sort of personal information is prohibited.
  • Using the chat feature for purposes other than specified is prohibited.
  • Anything that goes against our terms and conditions is prohibited.

PROHIBITED ITEMS GUILDELINES

  • Live animals
  • Medication, pharmaceuticals and tablets
  • Flammables
  • Gold coins/nuggets
  • Illegal items
  • Tobacco and alcohol
  • Food & Beverages
  • Services
  • Used undergarments
  • Items that promote or support hate groups
  • Beauty products (including toiletries, cosmetics & perfumes).

INTELLECTUAL PROPERTY

The Service and its original content, features and functionality are and will remain the exclusive property of Vend Online Marketplace and its licensors. The Service is protected by copyright, trademark, and other laws of both the Bahrain and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Vend Online Marketplace.

LINKS TO OTHER WEB SITES

Our Service may contain links to third-party web sites or services that are not owned or controlled by Vend Online Marketplace.

Vend Online Marketplace has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Vend Online Marketplace shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

LIMITATION, SUSPENSION, OR TERMINATION

Vend reserves the right to change, suspend, limit, or discontinue any of its Services, in whole or in part at any time for any reason, without notice (unless required by law).

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

We may require Users to verify information including identity. Vend may refuse a user access to or suspend a user from all or part of the Service until the completion of such verification.

If we terminate, limit, or suspend your Account or access to our Service:

You remain responsible for fees, returns, or refunds requested and remain obligated to resolve any disputes with other Users that are a result of purchases or sales of goods occurring prior to termination/suspension.

We may obtain reimbursement of any amounts owed by a Seller to Vend by deducting from future payments owed to the Seller, charging any of the Seller’s Payment Instrument(s) on file, or seeking reimbursement from the Seller by any other lawful means, including by using third-party collections services. You authorize us to use any or all of these methods to seek reimbursement.

Vend will make refunds or other payments owed to you, as required by applicable law or regulation.

GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of Bahrain, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

CHANGES

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is required, we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

CONTACT US

If you have any questions about these Terms, please contact us.
By email: info@tryvend.com